FAQ
📦 Frequently Asked Questions
1. What types of products do you sell?
We specialize in high-quality consumer electronics and mobile phone accessories, including chargers, cases, power banks, earphones, smart gadgets, and more.
2. Are your accessories compatible with all phone brands?
Most of our accessories are designed to be universal or are available in variants for major brands like Apple, Samsung, Huawei, Xiaomi, and more. Please check each product description for detailed compatibility.
3. How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–10 business days depending on your location. You'll receive tracking info once your order ships.
4. Do you offer international shipping?
Yes, we ship internationally! Shipping times and costs vary by destination and are calculated at checkout.
5. How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use it to track your package in real time.
6. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other secure payment options.
7. Can I return or exchange a product?
Absolutely! We offer a 30-day return policy. If you're not 100% satisfied, contact us and we'll guide you through the return or exchange process.
8. What happens if I receive a damaged or defective item?
We're here to help! If your item arrives damaged or isn't working properly, contact us within 7 days of delivery for a replacement or full refund.
9. Do your products come with a warranty?
Yes, many of our electronic products come with a limited warranty. Warranty details are listed on each product page where applicable.
10. How can I contact your support team?
You can reach us via our Contact Us page, email us at PodAxis.Shop@gmail.com, or use our live chat support during business hours (Mon–Fri, 9 AM–6 PM).